Warranty and Returns


Returns


At BMX.CO.NZ, we offer a flexible returns policy and are happy to accept items back for a refund or exchange if they don’t fit or the items are damaged/faulty upon receipt.


Unfortunately, your freight charges on returns are not refundable. However, if you are returning an item for exchange (ie. the same style is being changed for a different size or colour), you are not required to pay for delivery on the outgoing parcel. All other returns/reorders will be charged the standard or priority delivery rate based on your delivery preference.


Please Send all returns to:


RAD Cycles home of BMX.CO.NZ

267a Onehunga Mall

Onehunga, Auckland 1061

New Zealand

Ph: (09) 622 0803 or 0800 RAD BMX (0800 723 269)

For your protection, we suggest that you ship the goods to us with a freight service that provides a Signature Required on delivery option. Please ensure you retain a record of your shipment until you have received your replacement or refund.


Please do not tape up, or attach labels direct to the retail packaging, please wrap the product first.



New Items – Refund or Exchange

Please contact us for any refund or exchange prior to sending any new items back, the replacement item will be supplied Freight Free.

- Goods must be returned within 14 days of receipt.

- Goods must be in original and in undamaged packaging.

- Goods must not be fitted or used.

- Clothing and apparel items must have tags still attached and not be used.

- Cycling Shorts unfortunately can’t be returned under any circumstances for hygienic reasons.


Goods CANNOT be returned or exchanged if the customer has simply changed their mind. Refunds and exchanges are permitted where the goods purchased do not perform as advertised.


New Items – Incorrectly Supplied


If we have sent you an item which is different to what is listed on your invoice we will be happy to make an exchange and supply the replacement item. The replacement will be delivered Freight Free.


- Goods must be returned within 14 days of receipt.

- Goods must be in original and in undamaged packaging.

- Goods must not be fitted or used.

- Clothing and apparel items must have tags still attached and not be used.



Warranty Returns


All goods purchased from BMX.CO.NZ are covered by a full manufacturer’s warranty. The duration of this warranty is at least 1 year but some manufacturers offer an extended warranty. Generally speaking, warranties cover manufacturing faults and defects. They do not cover damage caused by crashing, abuse, general wear and tear etc. If you feel that any item purchased from BMX.CO.NZ has developed a fault then please contact us before returning goods as many problems may be solved without you incurring freight costs.


- Goods must be clean, not covered in muck and oil.

- Please be honest when dealing with us, we will endeavour to resolve any problem you have as it is in our interest to have a happy customer! Unfortunately freight costs cannot be covered.

- Goods returned will be assessed by our Warranty Department. Replacement goods will be dispatched once approved. We will contact you in cases that are not deemed to be valid for warranty.


New Zealand Consumer Guarantees Act 1993

The Consumer Guarantee Act sets out minimum standards for goods sold in New Zealand. In the event that goods sold are not of good quality or are faulty, the customer has the right to a repair, replacement or a refund.


New Zealand Fair Trading Act 1986

The Fair Trading Act is designed to protect the customer being misled, either intentionally or unintentionally. This applies to all aspects of the promotion and sale of goods and services including: pricing; where the product was made; where the product is from; the meeting of New Zealand safety standards; availability of products in-store and the sales techniques used. The Commerce Commission enforces the Fair Trading Act 1986.